There is no deposit and nothing to forfeit, so most of what usually fills a page like this does not apply. What is left is mainly about timing, luggage and what happens when something goes wrong.
| Deposit | None |
| Cancellation fee | None |
| Payment | After drop-off |
| Fare | Fixed, per booking |
| Waiting for delays | Included |
Last updated 2 September 2026. These terms apply to transfers provided by Goulburn Airport Shuttle, ABN 51 939 227 384. Booking a transfer means you accept them.
A booking exists once we have confirmed it to you in writing with a fare and a pickup time. Until then it is an enquiry.
You are responsible for the accuracy of what you give us: the pickup address, the flight number, the number of passengers and the date. We plan the vehicle and the timing from those details, and we cannot be responsible for a missed flight caused by information that was wrong at the outset.
Fares are fixed, published on this site, and charged set by the passengers you book rather than per passenger. The quoted fare includes tolls, airport access charges, luggage handling, child restraints and reasonable waiting time.
No deposit is taken and no card details are held. Payment is due to the driver after drop-off by card, cash or PayID.
The fare covers the booking as described. If the trip changes materially on the day — more passengers than booked, a different destination, an additional stop — the fare may change to the published rate for what was actually provided, and we will tell you before we set off rather than afterwards.
You may change or cancel at any time at no charge. Nothing has been paid, so there is nothing to refund and no fee to apply. We ask only that you tell us as early as you reasonably can so the vehicle can go to somebody else.
We may need to cancel or reschedule in circumstances outside our control — road closure, extreme weather, a bushfire, a mechanical failure or driver illness. If that happens we will tell you as soon as we know and help you find an alternative. You will not be charged for a transfer we did not provide.
Pickup times are calculated backwards from your flight or boarding window, allowing for the drive and normal check-in requirements. They are given in good faith and include a margin for ordinary delays.
We cannot guarantee arrival by a particular minute. Traffic, roadworks, weather, fog and wildlife are real conditions on this route and outside anyone's control. If you have an unusually tight connection, tell us and we will build in more time rather than hope.
If you are not ready at the agreed pickup time the driver will wait a reasonable period and will try to contact you. If we cannot reach you and cannot wait longer without affecting another booking, the transfer may be treated as a no-show.
For return transfers we track your flight, and the pickup moves with the aircraft. There is no waiting charge for a flight delay, slow customs or baggage clearance.
Standard luggage is included. Tell us at booking about oversized items — golf clubs, skis, boards, bicycles, prams, mobility equipment, musical instruments — so the right vehicle is sent. There is no charge for them, but a vehicle that has not been told cannot always carry them.
Luggage is carried at your risk. Please do not pack passports, medication, valuables or anything irreplaceable in checked bags that go in the boot.
Child restraints are provided free and fitted before departure. We need the ages of children at booking so the correct restraint is supplied, as required in New South Wales.
Seatbelts must be worn. Drivers may decline to carry a passenger who is unsafe, abusive or intoxicated to the point of risk, and may end a trip already underway in those circumstances.
Animals travel in a carrier. Assistance animals travel without one.
No smoking or vaping in the vehicles. Please ask before eating. If a vehicle is soiled or damaged beyond ordinary use, we may charge the reasonable cost of cleaning or repair.
We service rural properties and unsealed roads routinely and at no extra charge. We do rely on you telling us the road condition and access honestly. If a driver reasonably judges a road or driveway unsafe for the vehicle, we will agree a nearby meeting point rather than risk it.
Nothing in these terms excludes any right you have under the Australian Consumer Law. Where we are permitted to limit our liability, it is limited to resupplying the service or paying the cost of having it resupplied.
We are not liable for consequential losses — missed flights, missed sailings, forfeited accommodation or lost holidays — arising from circumstances outside our reasonable control, or from incorrect information provided at booking. Travel insurance is the right instrument for that risk.
Tell us. Ring +61 427 143 612 or email info@goulburnairportshuttle.com.au. We would far rather hear it directly and put it right than read about it somewhere later.
These terms are governed by the law of New South Wales.
Ring and ask. We would rather answer it now than have it come up at 2am.
Payment is due on the day of travel and goes to the driver, not to us in advance. Nothing is charged when you book and no card is held.
EFTPOS in the vehicle. A 1.8% surcharge applies to card payments.
Payable directly to the driver.
Ask the driver for the details on the day.
Digital and QR receipts available on request.
The short version: tell us a day ahead and there is nothing to pay. These are the exact terms so there are no surprises on the day.
Let us know at least 24 hours in advance to avoid a fee.
If the booking is cancelled once the driver has arrived, 50% of the total fare is charged.
The driver waits up to 10 minutes at a residential or hotel pickup. Beyond that, additional charges may apply.
Up to 1 hour at T1 and 40 minutes at T2 and T3 after the plane lands. Extra waiting may attract a fee and can result in the service being cancelled.
Not sure which option suits you? Ask and we will tell you honestly.
Get a Free Quote →These are our own transfers — the van at the Sydney Airport kerb, a full boot of the group’s suitcases, and customers dropped right at their cruise ship. Not stock photos.
